Dave Aucoin
About Dave Aucoin
Dave Aucoin serves as the Senior Director of Operations at Litera, where he has worked since 2021. He has extensive experience in operations and client services, having held various leadership roles at companies such as Kira Systems and [24]7.
Current Role at Litera
Dave Aucoin serves as the Senior Director of Operations at Litera, a position he has held since 2021. In this role, he is responsible for overseeing operational strategies and ensuring the efficient execution of company initiatives. His leadership contributes to the overall success of the organization, particularly in the Toronto, Canada Area.
Previous Experience at Kira Systems
Aucoin worked at Kira Systems in various capacities, including Senior Director of Operations from 2019 to 2021 and Director of Client Services from 2017 to 2019. During his tenure, he managed web and application-based deployments, including virtual agent technologies and internal communications platforms. He also played a key role in establishing project management and revenue operations teams.
Experience at [24]7
At [24]7, Dave Aucoin held multiple positions, including Sr Manager of Engagement Management and Project Team Leader from 2013 to 2017. He led the Engagement Management Team and oversaw numerous implementations, managing as many as 290 different projects simultaneously. His contributions included deploying over 50 SaaS solutions to both external customers and internal initiatives.
Educational Background
Dave Aucoin has a diverse educational background. He studied Psychology at Cape Breton University, earning a Bachelor of Science from 2002 to 2006. Additionally, he attended the International Academy of Design, where he focused on Production Management and achieved a specialization in Video Game Design and Development from 2006 to 2008. He also completed his studies at Sydney Academy from 1999 to 2002.
Consulting and Client Engagement
Throughout his career, Dave Aucoin has consulted for 14 Fortune 500 companies, focusing on overhauling their customer service strategies. His expertise in client engagement and operational management has contributed to the successful implementation of various strategies across multiple organizations.