Denny Burda
About Denny Burda
Denny Burda serves as the International Head of Customer Success at Litera, bringing extensive experience in customer relations and communication. He holds a Master of Arts in Communications from Bethel University and has worked in various roles that emphasize collaboration and client satisfaction.
Current Role at Litera
Denny Burda serves as the International Head of Customer Success at Litera. In this role, he has been responsible for overseeing customer success initiatives since 2022. His focus includes enhancing client satisfaction and fostering strong relationships with diverse stakeholders. Burda's leadership in this position is informed by his extensive experience in customer success and project management.
Professional Experience
Denny Burda has a diverse professional background. Prior to his current role at Litera, he worked at eventcore as a Client Services Project Manager for the EMEA region from 2018 to 2020. He also held positions at Clocktimizer as a Customer Success Manager and at eventcore as a Customer Success and Account Manager. His experience includes managing client relationships and ensuring successful project outcomes across various organizations.
Education and Expertise
Denny Burda holds a Master of Arts in Communications from Bethel University, where he studied from 2006 to 2008. He also earned a Bachelor of Arts in Social Work from the University of Northwestern - St. Paul, completing his studies from 2003 to 2006. His educational background in communication and media studies, combined with his expertise in content creation and narrative analysis, supports his strategic vision in customer success.
Teaching Experience
Burda has contributed to academia as an Adjunct Lecturer at the University of Northwestern - St. Paul from 2008 to 2011. He also served as a Guest Lecturer at Seattle Pacific University in 2015. His teaching roles reflect his commitment to sharing knowledge and fostering learning in communication and related fields.
Previous Roles and Contributions
Before his current position, Denny Burda held various roles that contributed to his professional development. He worked as a Writer for Youth Specialties from 2017 to 2018 and as a Program Manager for The Church of England from 2016 to 2018. Additionally, he served as Associate Director at Prince of Peace Lutheran Church from 2006 to 2009. These roles have equipped him with skills in content creation, program management, and client engagement.