Dianne (.
About Dianne (.
Dianne is a Strategic Customer Success Manager at Litera, with a background in marketing and extensive experience in compliance and regulatory initiatives across various industries. She has held multiple roles in customer success and account management, demonstrating expertise in legal workflow technology and performance improvement.
Current Role at Litera
Dianne serves as the Strategic Customer Success Manager at Litera, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful adoption of Litera's solutions within the New York City Metropolitan Area. Dianne's responsibilities include managing customer relationships and driving strategic initiatives to improve client outcomes.
Previous Experience in Customer Success
Prior to her current role, Dianne worked as a Customer Success Manager at Litera from 2021 to 2022. She has extensive experience in customer success roles, having served as the Performance Solutions Manager at ITA Group, Inc. from 2007 to 2008, and as the Director of Culture & Organizational Development at SHIFT HR Compliance Training, LLC from 2020 to 2021.
Education and Expertise
Dianne studied Marketing at Stockton University, where she earned her Bachelor of Arts degree. She possesses expertise in legal workflow technology, compliance and regulatory initiatives, and is experienced in 21 CFR Part 11 compliance. Her skills also include proficiency in AWS and LMS solutions.
Career Background
Dianne has a diverse career background spanning multiple industries, including legal, life sciences, healthcare, and technology. She has held various positions such as Senior Executive Account Manager at ePath Learning, Inc. from 2009 to 2019, Compliance Specialist at Traliant from 2019 to 2020, and National Account Manager at MCI Telecommunications Corporation from 1992 to 1999.
Professional Skills and Specializations
Dianne's professional skills encompass a range of areas, including customer success management, compliance training, and performance improvement. She has demonstrated her ability to navigate complex regulatory environments and implement effective solutions tailored to client needs.