Joshua C.
About Joshua C.
Joshua C. is a Senior IT Support Analyst with extensive experience in IT support and management, currently working at Litera in Chicago, Illinois. He has a strong background in mobile device management, Microsoft Azure, and network administration, having previously held positions at various organizations including Holland Hospital and Best Buy.
Current Role as Senior IT Support Analyst
Joshua C. currently serves as a Senior IT Support Analyst at Litera, a position he has held since 2021 in Chicago, Illinois. In this role, he is responsible for providing end-user hardware and software support. His duties include troubleshooting and configuring mobile devices, ensuring that users have the necessary tools and support for their IT needs.
Previous Experience at Litera
Prior to his current role, Joshua worked at Litera as an IT Support Analyst from 2018 to 2021. During his three years in this position, he developed skills in managing mobile device management (MDM) and application management through Microsoft Intune, contributing to the overall efficiency of IT operations.
Educational Background
Joshua C. completed his high school education at Msgr. John R. Hackett Catholic Central, graduating in 2007. He later attended Michigan State University, where he earned a Bachelor of Arts degree from 2007 to 2012. This educational background provided him with foundational knowledge that supports his career in IT.
Technical Skills and Expertise
Joshua possesses expertise in managing and configuring Microsoft Azure, including subscriptions, resource groups, infrastructure, networks, app Insights, and virtual machines. He is also proficient in administering Cisco Meraki networks and Cisco Umbrella security solutions. His technical skills extend to implementing and managing Single Sign-On (SSO) solutions using Microsoft Azure and managing VMWare VCenter for virtual machine environments.
Career Progression and Previous Roles
Joshua's career includes various roles in IT and support services. He worked at Holland Hospital as Desktop Support for five months in 2017, and at Best Buy in Operations from 2015 to 2017. His experience also includes positions at Geek Squad, Spectrum Health, and Bell's Brewery, where he held roles ranging from IT support to culinary positions. This diverse background has equipped him with a broad range of skills applicable to his current IT support role.