Matthew Hodgson
About Matthew Hodgson
Matthew Hodgson is a Product Support Executive with over 15 years of experience in IT and network support. He specializes in Active Directory, Windows Server, and MS Exchange server administration, having held various technical roles in the UK and Australia.
Current Role at Litera
Matthew Hodgson has been serving as a Product Support Executive at Litera since 2019. In this role, he focuses on providing support for various products, ensuring that clients receive effective solutions to their technical issues. His experience in IT support and customer service enhances his ability to address customer needs efficiently.
Previous Work Experience
Matthew Hodgson has accumulated extensive experience in IT and network support over the years. He worked at Workshare in various roles, including Technical Support Analyst and 2nd Line Technical Support Analyst, from 2013 to 2019. His earlier positions include IT/Network Administrator at Wilson James and Technical Support Representative at Thus PLC/Demon Internet, where he developed a strong foundation in technical support.
Education and Training
Matthew Hodgson's educational background includes studies at South East Essex College, where he achieved a GNVQ Advanced in IT, and SEETEC College, where he completed an NVQ Level 2 in IT. He also attended The Greensward School, obtaining GCSE qualifications. His education has provided him with a solid grounding in information technology.
Technical Skills and Expertise
Matthew Hodgson specializes in Active Directory, Windows Server, and MS Exchange server administration. He possesses skills in basic scripting, databases, Unix tools, and Cisco router configuration. His expertise extends to networking hardware and theory, document integrity, and security, making him a versatile professional in the IT field.
International Experience
Matthew Hodgson has gained international experience through two IT placements in Australia during a two-year trip around the world. This exposure has broadened his understanding of global IT practices and enhanced his adaptability in diverse work environments.