Mike Plumb
About Mike Plumb
Mike Plumb is the Director of Customer Enablement at Litera, where he develops resources to enhance customer engagement. With over 18 years of experience in the legal tech industry, he has held various roles focused on customer enablement and professional services.
Work at Litera
Mike Plumb currently serves as the Director of Customer Enablement at Litera, a position he has held since 2021. In this role, he develops resources such as documentation, training, webinars, and eLearning to enhance customer engagement and ensure clients derive maximum benefit from their purchases. He leads teams that manage the entire customer journey, which includes requirements gathering, configuration, and training. His focus is on facilitating a smooth transition from purchase to deployment for customers.
Previous Experience in Legal Tech
Prior to his current role, Mike Plumb accumulated extensive experience in the legal tech industry. He worked at LexisNexis as the Manager of User Experience from 2003 to 2010. Following this, he served as the Consulting Manager at Microsystems from 2010 to 2017. After his tenure at Microsystems, he held the position of Customer Success Manager at Foundation Software Group from 2019 to 2021. Additionally, he worked at Apropos Technology as a Senior Technical Writer/Team Lead from 1999 to 2003.
Education and Expertise
Mike Plumb earned a Bachelor of Arts (B.A.) in English Language and Literature from Northern Illinois University, where he studied from 1987 to 1991. His educational background complements his over 18 years of experience in the legal tech industry, with a specific focus on customer enablement and professional services. This combination of education and practical experience informs his approach to customer engagement and resource development.
Career Progression
Mike Plumb's career has evolved significantly over the years, showcasing his expertise in customer enablement. He began his professional journey at Apropos Technology, where he worked as a Senior Technical Writer/Team Lead from 1999 to 2003. He then transitioned to LexisNexis, where he managed user experience for seven years. After that, he took on roles at Microsystems and Foundation Software Group, ultimately returning to Litera as Director of Customer Enablement in 2021.