Natalie Fraser
About Natalie Fraser
Natalie Fraser is a Manager of Customer Success at Litera, where she has worked since 2022. She holds a Master of Arts in Contemporary History and has extensive experience in customer relationship management and account growth.
Work at Litera
Natalie Fraser has been serving as the Manager of Customer Success at Litera since 2022. In this role, she focuses on enhancing customer relationships and ensuring client satisfaction. Her responsibilities include overseeing the Objective Manager and Foundation initiatives. Based in London, England, she has contributed to the company's customer success strategies for two years.
Education and Expertise
Natalie Fraser holds a Master of Arts in Contemporary History from the University of Birmingham, which she completed from 2009 to 2010. She also earned a Bachelor of Arts in Economic & Social History from the same university, studying from 2006 to 2009. Her educational background supports her expertise in Customer Relationship Management (CRM) and SaaS implementation.
Professional Background
Natalie Fraser has a diverse professional background in customer success and account management. Prior to her current position at Litera, she worked at ObjectiveManager as a Senior Customer Success Manager and previously as a Customer Success Manager. Her experience also includes roles at Incisive Media, ALM Media, LLC, and EMAP, where she developed skills in negotiation and account growth.
Achievements in Customer Success
Natalie Fraser has a proven track record in new business sales, demonstrating her ability to effectively acquire and onboard new clients. Her specialization in account growth has allowed her to expand existing customer relationships and increase revenue. Her experience in managing customer interactions and data throughout the customer lifecycle has been instrumental in her roles.