Ramona Lescesen
About Ramona Lescesen
Ramona Lescesen is a Customer Success, Renewals Manager at Litera Microsystems, where she has worked since 2019. She has extensive experience in contract renewals and customer engagement, previously holding positions at Workshare and the Government of the Republic of Serbia.
Current Role at Litera Microsystems
Ramona Lescesen serves as the Customer Success, Renewals Manager at Litera Microsystems. In this role, she engages directly with C-level decision-makers to negotiate and secure contract renewals. She manages a multi-million dollar portfolio of customers, ensuring timely contract renewals and minimizing risk. Her responsibilities include driving retention strategies through strong cross-functional collaboration and implementing strategic price increases to enhance revenue growth.
Previous Experience at Workshare
Ramona Lescesen worked at Workshare for a total of six years, holding positions as Renewals Representative for EMEA from 2013 to 2015 and EMEA Renewals Manager from 2015 to 2019. During her tenure, she developed skills in customer engagement and contract management, contributing to the company's renewal strategies in the London office.
Project Management at Université de Fribourg
From 2019 to 2021, Ramona Lescesen was a Project Manager at Université de Fribourg - Universität Freiburg. In this role, she oversaw various projects, applying her expertise in management and coordination to achieve project objectives during her two-year tenure in Fribourg, Switzerland.
Educational Background
Ramona Lescesen holds an MBA in International Business from Cardiff Metropolitan University, which she completed from 2011 to 2012. She also earned a Bachelor of Economics from the Faculty of Economics, Finance and Administration - FEFA, studying from 2008 to 2011. Earlier, she attended VI beogradska gimnazija, where she focused on Social and Linguistic Studies from 2004 to 2008.
Early Career and Internships
Ramona Lescesen began her career with various roles that provided foundational experience. She worked as an Event Assistant for the Government of the Republic of Serbia in 2010 and as an Assistant Event Coordinator in 2012. Additionally, she completed an internship at Piraeus Bank in 2009, gaining practical insights into the banking sector.