Scott Garrett
About Scott Garrett
Scott Garrett serves as the Lead Customer Support Representative at Litera Microsystems, a position he has held since 2018. He has over two decades of experience in customer support and software development, having worked at Microsystems since 2002 and previously at Perfect Access Speer.
Work at Litera Microsystems
Scott Garrett has served as the Lead Customer Support Representative at Litera Microsystems since 2018. In this role, he is responsible for overseeing customer support operations and ensuring client satisfaction. His extensive experience in customer support and technical assistance contributes to the effectiveness of the support team. Scott's position involves direct interaction with clients to resolve issues and provide guidance on product usage.
Career Background
Scott Garrett has a diverse career in customer support and software development. Before joining Litera Microsystems, he worked at Microsystems for 22 years, where he gained significant expertise in support services. Prior to that, he was employed at Perfect Access Speer as a Trainer and Software Developer from 1998 to 2001. This combination of roles has equipped him with a robust skill set in both technical and customer-facing capacities.
Education and Expertise
Scott Garrett studied at the University of Illinois at Urbana-Champaign, where he earned a Bachelor's degree in Teaching of Mathematics from 1986 to 1990. He also completed his high school education at Fenton High School from 1982 to 1986. His educational background provides him with a strong foundation in analytical thinking and problem-solving, which are essential in his current role in customer support.