Sydney Strnad
About Sydney Strnad
Sydney Strnad is a Strategic Customer Success Manager currently working at Litera since 2022. She has extensive experience in customer success, project management, and community development, having previously held positions at Kira Systems, Classy.org, and lululemon athletica.
Work at Litera
Sydney Strnad currently holds the position of Strategic Customer Success Manager at Litera, where she has been employed since 2022. In this role, she focuses on enhancing customer relationships and ensuring that clients derive maximum value from Litera's solutions. Her experience in customer success positions her to effectively address client needs and contribute to the overall growth of the company.
Previous Experience at Kira Systems
Before joining Litera, Sydney Strnad worked at Kira Systems as a Senior Customer Success Manager from 2021 to 2022. During her tenure in Toronto, Ontario, she was responsible for managing customer relationships and driving customer value initiatives. Additionally, she served as a Project Manager in Client Services at Kira Systems from 2020 to 2021, where she oversaw various projects aimed at improving client satisfaction.
Career at Classy.org
Sydney Strnad has an extensive background at Classy.org, where she held multiple roles from 2016 to 2020. She began as a Sales Development Representative and later transitioned to Enterprise Development. Strnad also served as a Senior Technical Support Engineer and Project Manager during her time with the organization. Her diverse roles contributed to her understanding of customer needs and technical support.
Education and Expertise
Sydney Strnad earned her Bachelor's Degree in Recreation and Tourism Management from San Diego State University, completing her studies from 2008 to 2012. Additionally, she studied International Business at the University of Waikato, where she obtained another Bachelor's Degree in 2010. This educational background equips her with a solid foundation in both management and business principles.
Early Career and Community Engagement
Before her roles in technology and customer success, Sydney Strnad worked at lululemon athletica as a Key Leader in Community Development and as a Store Manager for Ivivva Athletica from 2012 to 2015 in the Greater New Orleans Area. She also served as a Recreational House Lead at The Arc of San Diego from 2010 to 2012. These positions highlight her early commitment to community engagement and leadership.