Aj Ferrill
About Aj Ferrill
Aj Ferrill is an Enterprise Customer Success Manager with a Master of Education from National University. He has extensive experience in client management and a strong background in education, having worked at various institutions and companies in roles focused on customer success and implementation.
Work at Litmus
Aj Ferrill has served as the Enterprise Customer Success Manager at Litmus since 2022. In this role, he focuses on enhancing customer satisfaction and engagement with the Litmus Personalize product. Ferrill employs a data-driven approach to monitor client health and track key metrics, which aids in implementing strategies for continuous improvement. He is skilled in identifying opportunities for upselling and cross-selling, contributing to maximizing account value. His role also involves collaborating cross-functionally to resolve client issues and manage escalations.
Education and Expertise
Aj Ferrill holds a Master of Education (M.Ed.) in Cross Cultural Teaching from National University, which he completed from 2007 to 2009. He also earned a Bachelor of Arts (B.A.) in History from the University of Redlands, studying there from 2003 to 2007. Additionally, he obtained a Certificate in Product Marketing from Cornell University in 2021. His educational background supports his expertise in customer success and implementation management.
Background
Aj Ferrill's professional journey includes various roles in customer success and education. Before joining Litmus, he worked at Instructure as an Implementation Manager and Project Consultant from 2019 to 2022. He also spent five years at Ashford University in multiple instructional support roles. Earlier in his career, he served as a Regional Sales Manager at Firma Medical LP. His diverse experience has equipped him with strong communication, presentation, and problem-solving skills.
Achievements
Throughout his career, Aj Ferrill has demonstrated a commitment to personal and professional growth. He values the supportive environment at Litmus, which encourages personal development, including opportunities to speak at conferences. His passion for water polo reflects his interest in teamwork and sports. Additionally, he has traveled to 19 countries in 2022, showcasing his appreciation for diverse cultures and experiences.