Casi Haskins
About Casi Haskins
Casi Haskins is a Customer Success Manager with extensive experience in academic support and customer service roles across various organizations. She has worked in positions ranging from Student Affairs Resolution Manager to Software Implementation Specialist, demonstrating a diverse skill set in customer success and educational services.
Current Role at Litmus
Casi Haskins serves as a Customer Success Manager at Litmus, a position she has held since 2021. In this role, she focuses on ensuring customer satisfaction and success by providing tailored support and solutions. Her experience in customer success roles has equipped her with the skills necessary to address client needs effectively.
Previous Experience in Customer Success
Before joining Litmus, Casi Haskins worked as a Customer Success Specialist at Five9 from 2019 to 2021. During her two years there, she developed strategies to enhance customer engagement and retention. Prior to that, she was a Software Implementation Specialist at Workplace Answers from 2016 to 2018, where she facilitated the implementation of software solutions for clients.
Educational Background
Casi Haskins earned her Bachelor of Science degree in Software & Internet Applications from Capitol Technology University, where she studied from 1999 to 2004. This educational foundation provided her with essential knowledge and skills applicable in her various roles in customer success and software implementation.
Career History in Higher Education
Casi Haskins has a background in higher education administration. She worked as a Student Affairs Resolution Manager at Kaplan University from 2006 to 2011, focusing on academic support. She also held the position of Associate Director of Academics at Allied Health Institute for seven months in 2011, and served as Manager of Student Services & Placement at Millennia Atlantic University from 2012 to 2013.
Experience in Software Implementation
Casi Haskins has experience in software implementation, having worked as an Online Solution Specialist/SaaS Implementation Specialist at infosnap, inc. from 2014 to 2016. In this role, she was responsible for implementing software solutions tailored to client needs, further enhancing her expertise in technology and customer support.