Ceegan Flood
About Ceegan Flood
Ceegan Flood is a Customer Success Manager with a background in communication, email marketing, and customer service. He has worked at several companies, including ReSci and Skinny & Co., and holds degrees in Business and Christian Studies.
Current Role at Litmus
Ceegan Flood serves as a Customer Success Manager at Litmus, a position held since 2023. In this role, Flood focuses on fostering relationships with clients to ensure effective project execution and satisfaction. The responsibilities include overseeing customer interactions and ensuring that clients receive the necessary support to maximize their use of Litmus's services.
Previous Experience at ReSci
Ceegan Flood worked at ReSci (Retention Science) in two capacities. Initially, Flood served as a Client Success Associate from 2021 to 2022 for eight months. Following this role, Flood advanced to the position of Enterprise Client Success Manager, where they worked from 2022 to 2023 for one year. In both roles, Flood developed skills in communication, customer service, and contract management.
Experience at Skinny & Co.
Flood was employed at Skinny & Co. in multiple roles. From 2020 to 2021, Flood worked as a Wholesale Account Manager for ten months, based in Indianapolis, Indiana. Additionally, Flood briefly held the position of Marketing Manager in 2021 for two months. These roles contributed to Flood's expertise in relationship-building and project coordination.
Educational Background
Ceegan Flood studied at Indiana University Indianapolis, focusing on Business from 2012 to 2013 for one year. Following this, Flood attended Barclay College, where they studied Christian Studies from 2013 to 2015 for two years. This educational background provided a foundation for Flood's professional skills in communication and customer relations.
Skills and Expertise
Ceegan Flood possesses extensive experience in communication, email marketing, and customer service. Flood has a strong proficiency in Microsoft Excel, which is utilized for data analytics and project coordination. Additionally, Flood specializes in building organized systems to streamline projects and processes, enhancing efficiency in customer success initiatives.