Liz Gellene
About Liz Gellene
Liz Gellene is the Director of Brand Experience at Little Spoon in New York, with a background in customer experience and a Bachelor's degree in Psychology from Fordham University.
Current Role at Little Spoon
Liz Gellene is the Director of Brand Experience at Little Spoon, a position she has held since 2023. Based in New York, New York, she leads initiatives that enhance the brand's engagement with customers. In this role, she collaborates with various teams, including product, operations, and engineering, to improve customer satisfaction and retention.
Experience in Customer Experience Management
Liz Gellene has notable experience in customer experience management at Little Spoon. From 2020 to 2023, she served as the Director of Customer Experience. Prior to that, she was promoted from Sr. Manager, CX in 2020, where she worked for 6 months, and earlier as CX Manager from 2018 to 2019 for 10 months. Her responsibilities have included advising leadership on enhancing customer experience and driving support team efficiency.
Educational Background
Liz Gellene holds a Bachelor’s degree in Psychology from Fordham University, where she studied from 2004 to 2008. Her academic background has been instrumental in understanding and leveraging behavioral insights to improve customer experiences and foster a collaborative work environment.
Strategic Initiatives and Leadership
In her career at Little Spoon, Liz Gellene has developed strategic initiatives aimed at increasing customer satisfaction and retention. She utilizes various data sources to comprehend customer experiences deeply and aligns them with business objectives. Her leadership style focuses on empathy and empowerment, fostering collaborative environments that support innovation and efficiency.