Devin Lounds
About Devin Lounds
Devin Lounds is the Head of Services, Support & Enablement Operations at LiveRamp, where he has worked since 2024. He has extensive experience in operations and strategy, having held leadership roles at several prominent companies including KPMG, Salesforce, and Cisco.
Current Role at LiveRamp
Devin Lounds serves as the Head of Services, Support & Enablement Operations at LiveRamp since 2024. In this role, he is responsible for overseeing service operations and ensuring effective support and enablement strategies are in place. His leadership focuses on driving continuous improvements and managing complex projects within the organization. The position is based in San Francisco, California, and operates in a hybrid work environment.
Previous Experience at Salesforce
Devin Lounds held multiple positions at Salesforce, including Senior Director of Services & Success Process & System Transformation from 2017 to 2020 and Head of Services Strategy & Business Operations from 2014 to 2017. In these roles, he was involved in strategic planning and operational execution, enhancing service delivery and customer success initiatives. His work contributed to the optimization of processes and systems within the company.
Career Background and Consulting Experience
Before joining LiveRamp, Devin Lounds worked at various companies, including ServiceNow as Senior Director of Services & Customer Success Strategy & Operations from 2020 to 2022, and Cisco as Director of Sales Strategy & Operations from 2010 to 2014. He also served as Vice President of Operations Consulting at Trianz Consulting Inc from 2002 to 2010. His extensive experience spans over two decades, focusing on operations, strategy, and consulting.
Education and Qualifications
Devin Lounds earned a Master of Business Administration (M.B.A.) from San Francisco State University, Lam Family College of Business. He also holds a Bachelor's Degree in Finance from the same institution. His educational background provides a strong foundation for his roles in operations and strategy across various organizations.
Skills and Expertise
Devin Lounds is recognized for his pragmatic and action-oriented approach to problem-solving. He excels in transforming unstructured processes into scalable operations, driving automation, and enabling teams to focus on strategic initiatives. His expertise includes building high-performing teams across functions such as sales operations, resource management, and policy optimization.