Erik Boerma
About Erik Boerma
Work at LiveRamp
Erik Boerma currently serves as a Dedicated Support Engineer and Team Lead at LiveRamp, a position he has held since 2023. In this role, he focuses on providing exceptional customer support and leading his team to optimize service delivery. Previously, he worked at LiveRamp as a Technical Operations Manager from 2020 to 2021 and as a Dedicated Support Engineer from 2021 to 2023. His contributions include developing performance metrics and creating a holiday coverage queue to improve team efficiency.
Education and Expertise
Erik Boerma studied Business Management at Plymouth State University, where he earned a Bachelor of Science degree. He further expanded his skill set by completing a Full-stack Web Development program at the University of Pennsylvania from 2019 to 2020. His educational background supports his roles in technical support and team leadership, equipping him with the necessary knowledge to manage complex projects and enhance team performance.
Background
Erik Boerma has a diverse professional background with experience in various roles across multiple organizations. He began his career at ING, where he worked as a Sales Associate and later as an Internal Wholesaler. He transitioned to Lincoln Financial Group, serving as a Retirement Specialist and Internal Wholesaler. Erik also held positions at The Judge Group as a Technical Recruiter and Talent Acquisition Manager before joining LiveRamp.
Achievements
Erik Boerma has received recognition for his contributions to customer service and team management. He was awarded the 2023 SKO RampChamp award for Exceptional Customer Experience, highlighting his leadership and commitment to client satisfaction. His initiatives include developing a structured PTO process and performance metrics, which have improved team efficiency and service quality.
Project Management Experience
Erik Boerma has demonstrated project management skills through his involvement in the company-wide Internal Product Name Change project at LiveRamp. He aligned with Implementation Managers to refine client handoff processes and developed a system for fair client distribution based on workload. His analytical skills were evident in his analysis of year-over-year trends for clients, which contributed to enhancing service accuracy.