Harry Hewitt
About Harry Hewitt
Harry Hewitt serves as the Head of International Support at LiveRamp, where he educates company directors on customer needs and support challenges. He has a background in IT support and customer service, with experience at Xactly Corp and Backbone UK.
Work at LiveRamp
Harry Hewitt has served as the Head of International Support at LiveRamp since 2021. In this role, he focuses on educating company directors about customer needs and support frustrations. His position is based in London, England, where he oversees international support operations. He also conducts quarterly support reviews with Premium Plus Customers to ensure their needs are met effectively.
Previous Experience
Before joining LiveRamp, Harry Hewitt worked at Xactly Corp as the Global AQP Support Manager from 2017 to 2021. His responsibilities included managing support operations and enhancing customer satisfaction. He also completed a one-month work experience at Backbone UK, a cloud IT consultancy, in 2017, where he gained insights into IT solutions for mid-market clients.
Education and Expertise
Harry Hewitt studied at Middlesex University, where he earned a Bachelor of Science degree in Business Information Systems from 2014 to 2017. He also attended South African College High School. His educational background provides him with a solid foundation in information technology and business systems, which he applies in his current role.
Mentorship and Collaboration
In his current position, Harry Hewitt mentors new hires in the UK Support Team, helping them acclimate to the company's support processes. He collaborates with product management to address customer pain points, ensuring that customer feedback is integrated into product development. Additionally, he travels independently to Australia to provide onsite support to customers, demonstrating his commitment to customer service.