James Reynolds
About James Reynolds
James Reynolds is a Customer Success professional with over 15 years of experience in AdTech, MarTech, and Retail Media. He has held various roles in prominent companies, including Microsoft and dunnhumby, and has a strong background in business development and client management.
Current Role at LiveRamp
James Reynolds currently holds the position of Customer Success at LiveRamp, a role he has been in since 2023. He operates in a hybrid capacity from London, England. In this position, he focuses on ensuring client satisfaction and success, leveraging his extensive experience in the advertising technology sector.
Previous Experience in AdTech and MarTech
James has over 15 years of experience in AdTech, MarTech, and Retail Media. His career includes significant roles such as Client Director at Microsoft Advertising from 2021 to 2023, and Senior Enterprise Global Client Partner at Oracle Advertising from 2018 to 2021. He has developed expertise in managing complex sales cycles and creating commercial models that align with client needs.
Career History at dunnhumby
James worked at dunnhumby in various capacities from 2010 to 2015. He began as a Digital Account Manager for 11 months, followed by a role as Digital Account Director for 2 years, and later served as Digital Client Director for another 2 years. His time at dunnhumby contributed to his understanding of digital marketing and client management.
Educational Background
James studied at the University of Hertfordshire, where he earned a CIM Professional Diploma in Marketing, achieving Level 6 from 2009 to 2010. He also holds a Bachelor of Arts degree in Design and Visual Communications from Nottingham Trent University, which he completed from 2000 to 2003. His educational background supports his expertise in marketing and client engagement.
Experience in Client Management
Throughout his career, James has demonstrated a strong interest in business development, focusing on direct engagement, partnerships, and channel development. His roles have required him to leverage multiple teams to create solutions that meet client objectives across various industry verticals and global markets.