Melissa Porter
About Melissa Porter
Melissa Porter is a BPO Transformation Analyst at LiveRamp, where she has worked since 2022. Previously, she spent nine years at Cisco in various roles, including Program Manager and Sr. Project Scheduler, focusing on process improvement and operational efficiency.
Work at LiveRamp
Melissa Porter has been employed at LiveRamp as a BPO Transformation Analyst since 2022. In this role, she focuses on creating comprehensive dashboards for program management, which include critical areas such as Invoice Tracking and Resource Onboarding/Offboarding. Her work aims to enhance operational efficiency and improve the management of business processes within the organization.
Previous Experience at Cisco
Prior to her current position, Melissa Porter worked at Cisco for a total of 13 years. She served as a Senior Project Scheduler from 2008 to 2017, and later as a Program Manager from 2018 to 2022. During her tenure at Cisco, she built internal business processes and vendor playbooks to streamline operations. She was also responsible for establishing service level agreements (SLAs) and measuring continuous improvement in outsourced programs.
Education and Expertise
Melissa Porter studied at the University of Utah, where she gained foundational knowledge that supports her career in program management and business operations. Her expertise includes developing dashboards using Smartsheet to enhance infrastructure for key business focus areas, as well as creating comprehensive program management tools.
Achievements in Program Management
Throughout her career, Melissa Porter has created comprehensive dashboards that aid in program management. She has developed tools for Invoice Tracking and Resource Onboarding/Offboarding, which contribute to operational efficiency. Her role in establishing SLAs and quantifying improvements in outsourced programs reflects her focus on continuous improvement within business processes.