Norris Merrick, Ii
About Norris Merrick, Ii
Norris Merrick, II is a Technical Support Engineer at LiveRamp, where he has worked since 2022. He actively collaborates with educational leaders to promote equity and representation in technology education.
Work at LiveRamp
Norris Merrick, II has been employed at LiveRamp as a Technical Support Engineer since 2022. In this role, he provides technical assistance and support, ensuring that clients effectively utilize LiveRamp's data connectivity solutions. His responsibilities include troubleshooting issues and collaborating with clients to enhance their experience with the platform.
Previous Experience in Technology and Support
Before joining LiveRamp, Norris held various positions in technical support and customer success. He served as a Senior Technical Advisor at Apple from 2015 to 2017, where he provided expert guidance to customers. Additionally, he worked as a Digital Solutions & Technical Support Consultant from 2017 to 2022, and as a Business Services Manager at Xerox in 2010. His experience spans multiple roles focused on customer engagement and technical support.
Involvement with Blacks In Technology
Norris has been actively involved with Blacks In Technology, serving as Vice President of Technology from 2022 to 2023 and currently as Vice President of University Engagement since 2024. In these roles, he collaborates with educational teams to promote the advancement and representation of underrepresented groups in technology. He focuses on fostering partnerships with colleges and universities to empower students through various initiatives.
Education and Expertise
Norris Merrick, II earned a Bachelor of Arts (B.A.) in History from North Carolina Central University. His educational background provides a foundation for his work in technology and community engagement. He leverages his knowledge to advocate for equity and representation in educational settings, particularly within the technology sector.
Background in Customer Success
Throughout his career, Norris has developed a strong background in customer success and support roles. He worked at Best Buy as a Mobile Sales Lead and at Spectrum (formerly Time Warner Cable) in customer success. His experience in these positions has equipped him with skills in client relations and problem-solving, which he applies in his current role at LiveRamp.