Robert Logan
About Robert Logan
Robert Logan is a Product Support Engineer at LiveRamp, where he specializes in onboarding and distribution services while utilizing SQL, Jira, Gsutil, and Rails Active Records. He has a background in economics and business administration from the University of Lynchburg and previously worked as an Assistant Manager at Bull River Marina.
Work at LiveRamp
Robert Logan has been employed at LiveRamp as a Product Support Engineer since 2020. In this role, he specializes in onboarding and distribution services, utilizing server logs and product knowledge to address complex client issues. He engages in high-pressure problem-solving, employing tools such as SQL, Jira, Gsutil, and Rails Active Records to manipulate customer files and deliver effective solutions. Logan also conducts team meetings aimed at training members and troubleshooting critical issues, contributing to the overall efficiency of the support team.
Education and Expertise
Robert Logan holds a Double Major Bachelor of Economics with a Financial Emphasis and a Bachelor of Business Administration from the University of Lynchburg, where he studied from 2014 to 2018. Prior to this, he completed his secondary education at Penncrest High School from 2010 to 2014. His educational background provides a strong foundation for his work in product support, particularly in understanding economic principles and business operations.
Background
Before joining LiveRamp, Robert Logan worked as an Assistant Manager at Bull River Marina for a brief period in 2017. This role provided him with experience in management and customer service, which he has since applied in his current position. His transition from the marina to a technical support role reflects his adaptability and willingness to engage in diverse work environments.
Achievements in Documentation and Training
In his current role at LiveRamp, Robert Logan creates and develops knowledge base documentation to communicate changes and improvements in the product. This documentation serves as a resource for both team members and clients, enhancing understanding and facilitating smoother operations. Additionally, he plays a key role in training team members through meetings, ensuring that the team is equipped to handle ongoing and critical issues effectively.