David Shaw
About David Shaw
David Shaw serves as the President and COO of Livly, bringing over two decades of experience in customer service and operations management. His background includes significant roles at Starbucks and Alfred, where he developed a strong focus on emotional intelligence and data-driven leadership.
Current Role at Livly
David Shaw serves as the President and Chief Operating Officer at Livly, a position he has held since 2024. He previously held the role of Chief Operating Officer at Livly for two years, starting in 2022. His responsibilities include overseeing operations and ensuring the company's strategic vision aligns with its growth objectives. Shaw's leadership is focused on enhancing stakeholder engagement and delivering unique value propositions within the industry.
Previous Experience in Customer Service
David Shaw has extensive experience in customer service, having worked for nearly a decade at Starbucks in various roles, including District Manager and Store Manager. His tenure at Starbucks spanned from 2008 to 2018, where he developed skills in managing teams and enhancing customer experiences. He also served as a Customer Experience Manager at Best Buy from 2003 to 2007 and as a Senior Sales Advisor at Gateway from 2000 to 2003.
Education and Expertise
David Shaw earned a Bachelor's degree in Organizational Leadership from Northwestern University, completing his studies from 2017 to 2019. His educational background complements his professional experience, particularly in understanding the qualitative and quantitative effects of actions and processes. He combines this knowledge with emotional intelligence gained from two decades of front-line service experience.
Career Progression at Livly
Shaw's career at Livly has seen him progress through several key roles. He began as the Director of Operations in 2021, where he worked for eight months before becoming Vice President of Operations for nine months in 2022. His rapid advancement within the company reflects his strategic vision and commitment to operational excellence.
Consulting and Leadership Roles
Before joining Livly, David Shaw worked as an Operations and Transformation Consultant at Heartstrong Consulting from 2020 to 2022. He also held various positions at Alfred, including Regional Manager and Regional Director, where he focused on growth and operations. His diverse roles have contributed to his expertise in managing customer experiences and operational strategies.