Laura Young
About Laura Young
Laura Young serves as the Service Desk Team Lead at LMAX Group, a position she has held since 2021 after six years as a Service Desk Analyst at the same company. She earned a Bachelor of Science in Digital & Technology Solutions from the University of Roehampton between 2017 and 2021.
Work at LMAX
Laura Young has been employed at LMAX Group since 2015. She started her career there as a Service Desk Analyst, a position she held for six years until 2021. In 2021, she advanced to the role of Service Desk Team Lead, where she has been leading the team for three years. Her responsibilities likely include overseeing service desk operations, managing team performance, and ensuring high levels of customer service.
Education and Expertise
Laura Young studied at the University of Roehampton from 2017 to 2021, where she earned a Bachelor of Science degree in Digital & Technology Solutions. This educational background has equipped her with the skills necessary for her roles in technology and customer service, particularly in the context of service desk operations.
Background
Laura Young's professional journey began at Asda, where she worked in customer service from 2013 to 2015. Following her time at Asda, she joined LMAX Group as a Service Desk Analyst. Her educational background includes seven years at Knole Academy, which provided her with foundational knowledge and skills prior to her higher education.
Career Progression
Laura Young's career has shown a clear trajectory of growth within LMAX Group. Starting as a Service Desk Analyst, she developed her skills over six years before being promoted to Service Desk Team Lead in 2021. This progression highlights her commitment and capability in the field of service desk management.