Juan Casado
About Juan Casado
Juan Casado is a Learning Management System Analyst with extensive experience in technical support and help desk management. He has worked for various organizations, including Federal IT Consulting and LMI, and holds an Associate of Applied Science in Information Systems Technology.
Work at LMI
Juan Casado has been employed at LMI as a Learning Management System Analyst since 2022. In this role, he focuses on optimizing learning management systems to enhance educational outcomes and user experience. His responsibilities include analyzing system performance, troubleshooting issues, and implementing improvements to support organizational learning initiatives.
Previous Employment History
Before joining LMI, Juan Casado worked at Federal IT Consulting (FEDITC) as a Help Desk/Incident Manager from 2020 to 2022. He also held various positions at Intervise, including EMS Help Desk Manager for four months in 2020, Help Desk Quality Assurance and Training Lead from 2017 to 2019, Help Desk Operations Advisor from 2019 to 2020, and Technical Support Specialist from 2016 to 2017. Additionally, he worked at AAFES Dan Daniel Distribution as Profile Team Lead for twelve years from 2004 to 2016 and at Salient CRGT as a Tier 2 ALMS Technical Support Specialist for eight months in 2017.
Education and Expertise
Juan Casado studied at Thomas Nelson Community College, where he earned an Associate of Applied Science in Information Systems Technology from 2013 to 2016. He also completed a Career Studies Certificate in Cyber Security during the same period. His educational background provides him with a strong foundation in technology and security, which supports his roles in technical support and learning management.
Technical Skills and Specializations
Juan Casado possesses a range of technical skills acquired through his various roles in IT support and management. His expertise includes incident management, quality assurance, and training within help desk environments. He has experience in learning management systems, technical support, and operations management, which contribute to his effectiveness as a Learning Management System Analyst.