Reena Thomas Palathra
About Reena Thomas Palathra
Reena Thomas Palathra is a Quality Lead and Workload Manager with extensive experience in performance tracking and quality reporting. She holds a Bachelor's degree in Economics from the University of Virginia and a Master's degree in Project Management from the University of Maryland University College.
Work at LMI
Reena Thomas Palathra has been employed at LMI as a Quality Lead/Workload Manager since 2019. In this role, she manages and reports on quality for all client portfolios. She develops metrics to identify pain points and opportunities for improvement. Additionally, she coordinates travel authorization requests and trip reports, ensuring compliance with government procedures and guidelines. Her responsibilities include performing systematic quarterly internal reviews and audits on quality and performance management, aligned with the organization's quality management policies.
Previous Experience at Ciena
Prior to her current role, Reena worked at Ciena in various capacities. She served as a Business Operations & PMO Specialist in Global Field Services from 2016 to 2019, working remotely. Before that, she was a Contractor at Ciena from 2015 to 2016 in Hanover, MD. In these positions, she contributed to operational efficiency and project management within the organization.
Experience at Barton Cotton
Reena held multiple roles at Barton Cotton, where she worked from 2006 to 2015. Initially, she served as a Product Development Manager from 2006 to 2009, followed by her position as a Creative Product Development Manager from 2009 to 2015. Both roles were based in the Baltimore, Maryland Area, where she focused on product development and creative strategies.
Education and Expertise
Reena holds a Bachelor’s degree in Economics from the University of Virginia. She also studied Financial Accounting Analysis at Piedmont Virginia Community College, earning a Certificate. Additionally, she obtained a Master of Science in Project Management and a Graduate Certificate in Project Management from the University of Maryland University College. Her educational background supports her expertise in quality management and operational efficiency.
Key Responsibilities
In her current role at LMI, Reena develops and monitors practical workload metrics, providing quality reports to the senior management team. She is responsible for tracking performance against benchmarks to rapidly assess operations and inform senior leadership for decision-making. Her systematic approach to quality management ensures alignment with organizational policies and enhances operational effectiveness.