Saad Farooq
About Saad Farooq
Saad Farooq is a Technical Support Engineer currently working at LoadStop in Islāmābād, Pakistan. He has a diverse background in customer support and relationship management, having held positions at Micronox, KeepTruckin, and MCB Bank Limited.
Work at LoadStop
Saad Farooq has been employed at LoadStop as a Technical Support Engineer since 2021. In this role, he is responsible for providing technical assistance and support to clients, ensuring that their issues are resolved efficiently. His work involves troubleshooting technical problems and enhancing the overall customer experience through effective communication.
Previous Experience in Customer Success
Prior to his current role, Saad worked at KeepTruckin as a Customer Success Specialist from 2018 to 2019. His responsibilities included managing customer relationships and ensuring client satisfaction. He also held a position at Micronox as a Lead Generation Specialist for nine months in 2013, where he focused on identifying potential clients and generating leads.
Background in Customer Relationship Management
Saad has a strong foundation in customer relationship management, having served as a Customer Relationship Specialist at MCB Bank Limited in 2009. His experience in this role contributed to his skills in conflict resolution and effective problem-solving, which are essential in customer interactions.
Education and Expertise
Saad studied at O.P.F Boys College H-8/4 from 2008 to 2010. He possesses expertise in Salesforce Sales Cloud, which enhances his capabilities in managing customer relationships and improving service delivery. His background in creative writing supports his ability to communicate clearly and engage effectively with clients.