Amalya Robinson
About Amalya Robinson
Amalya Robinson is a Customer Resolution Manager with extensive experience in customer service and logistics. She has worked in various roles across multiple companies, including LoadUp and Nalley Lexus Roswell, and has a background in nursing education.
Current Role as Customer Resolution Manager
Amalya Robinson currently serves as a Customer Resolution Manager at LoadUp, a position she has held since 2021. In this role, she coordinates communication between various departments, including Customer Service, Sales, Operational Staff, and Drivers. Her responsibilities include facilitating a seamless customer experience and managing high call volumes. She also initiates outbound calls to drivers to address and resolve logistical issues efficiently.
Previous Experience at LoadUp
Prior to her current role, Amalya Robinson worked at LoadUp as a Logistics Coordinator from 2020 to 2021. During her time in this position, she focused on enhancing operational efficiency and supporting the logistics team in managing customer needs. Her experience at LoadUp laid the groundwork for her advancement to the Customer Resolution Manager role.
Career Background in Customer Service
Amalya Robinson has a diverse background in customer service and business development. She worked as a Customer Experience Specialist at RBM of Atlanta from 2019 to 2020, where she enhanced customer interactions. Additionally, she held positions as a Business Development Specialist at both Nalley Lexus Roswell from 2015 to 2018 and Global Imports BMW from 2018 to 2019. These roles contributed to her extensive experience in customer relations and service management.
Education and Certifications
Amalya Robinson studied at Cumberland Medical Institute, where she focused on Nursing Education and achieved a Certification of Nursing Assistance in 2020. She also completed her high school education at New Hanover High School, where she studied Nursing from 2009 to 2013. This educational background supports her understanding of customer care and service.
Skills and Technical Proficiency
Amalya Robinson possesses extensive knowledge of Microsoft Office and HubSpot CRM, which aids her in managing organizational tasks and high call volumes. Her skills include troubleshooting and resolving driver and scheduling problems to prevent service issues. She collaborates with internal teams, including delivery specialists and sales associates, to refine the customer experience.