Kendra Williams
About Kendra Williams
Kendra Williams is a Senior Customer Service Representative at LoadUp, where she has worked since 2023. She has a background in customer service and management, with previous roles at Home Depot and Orkin Pest Control.
Work at LoadUp
Kendra Williams serves as a Senior Customer Service Representative at LoadUp, a position she has held since 2023. In this role, she engages with customers to address inquiries and resolve issues, contributing to the overall customer experience. Her work is conducted in a hybrid environment, allowing for flexibility in her work arrangements.
Previous Experience in Customer Service
Before joining LoadUp, Kendra accumulated extensive experience in customer service roles. She worked at Orkin Pest Control as a Customer Service Supervisor from 2022 to 2023 and previously as a Customer Service Representative from 2020 to 2021. Additionally, she held a supervisory position at HOME DEPOT U.S.A., INC. from 2016 to 2021, where she developed her leadership skills.
Education and Expertise
Kendra is currently pursuing a degree in Human Resources Management/Personnel Administration at Western Governors University, a program she began in 2021. This educational background supports her career in customer service and management, providing her with knowledge in human resources practices and personnel administration.
Background in Retail Management
Kendra has a background in retail management, having worked at The Home Depot as a Specialty Assistant Store Manager from 2019 to 2020. This role involved overseeing store operations and assisting in managing staff, further enhancing her skills in customer service and team leadership.
Career Progression
Kendra's career has shown a clear progression in customer service and management roles. She worked at Rollins, Inc. as a Lead Agent from 2020 to 2022, where she gained experience in team leadership and customer relations. Her diverse roles across various companies illustrate her commitment to developing her career in customer service and management.