Rich Nash
About Rich Nash
Rich Nash serves as the VP of Strategic Accounts at LoanPro, where he focuses on enhancing customer experience and managing strategic initiatives. With a background in fintech and extensive experience in customer lifecycle management, he has held various leadership roles in multiple organizations, including MX and InfoTrax Systems.
Current Role at LoanPro
Rich Nash serves as the VP of Strategic Accounts at LoanPro, a position he has held since 2023. In this role, he focuses on developing and managing strategic relationships with key clients. His responsibilities include overseeing account management and ensuring customer satisfaction. Nash's expertise in customer experience and lifecycle management contributes to the company's goal of enhancing client engagement and retention.
Previous Experience at MX
Before joining LoanPro, Rich Nash worked at MX as the Director of Customer Experience from 2020 to 2023. During his tenure, he was responsible for improving customer interactions and satisfaction. He also held the position of Client Strategy Consultant at MX from 2019 to 2020, where he focused on aligning client needs with company offerings. His roles at MX emphasized his commitment to enhancing customer experience in the fintech sector.
Background in Project Management
Rich Nash has a solid background in project management, having worked at InfoTrax Systems in various capacities. He served as the Director of Implementations from 2015 to 2019, where he led project teams to deliver successful client implementations. Prior to that, he was an Enterprise Project Manager from 2012 to 2015, managing complex projects and ensuring timely delivery. His experience in these roles has equipped him with skills in cross-team collaboration and strategic execution.
Educational Qualifications
Rich Nash earned a Bachelor of Science degree in Communication from the University of Utah, where he studied from 2005 to 2009. His education provided him with a foundation in effective communication, which is essential for his roles in customer experience and strategic account management. The skills acquired during his studies have supported his career in the fintech industry.
Passion for Fintech and Customer Experience
Rich Nash is passionate about making a positive impact within the financial ecosystem. He specializes in building customer experiences and managing the customer lifecycle. His commitment to empowering individuals to achieve financial strength drives his work in the fintech sector. Nash's focus on executing high-level strategies reflects his dedication to enhancing customer engagement and satisfaction.