Tamra Halverson
About Tamra Halverson
Tamra Halverson is a Key Account Manager at LoanPro, where she has worked since 2023. She has a diverse background in customer engagement and success, having held various roles at companies such as Proof, Carbonite, and EVAULT INC.
Current Role at LoanPro
Tamra Halverson serves as a Key Account Manager at LoanPro since 2023. In this role, she focuses on managing key client relationships and ensuring customer satisfaction. Her responsibilities include developing strategies to enhance client engagement and retention. Halverson's hybrid work model allows her to collaborate effectively with clients and team members in Farmington, Utah.
Previous Experience at Proof
Halverson worked at Proof, formerly known as Notarize, as a Customer Engagement Manager for three months in 2022. Her role involved enhancing customer interactions and improving overall engagement strategies. This position was remote and based in Boston, Massachusetts.
Career at Carbonite
Tamra Halverson held multiple roles at Carbonite from 2017 to 2019. She started as a Customer Success Manager, then progressed to Customer Success Program Manager, and later served as Channel Operations Leader. Her tenure at Carbonite spanned a total of 18 months, during which she focused on customer success initiatives and operational efficiency.
Education and Academic Background
Halverson is currently studying at the University of Phoenix, pursuing a degree in Computer and Information Sciences and Support Services. She previously earned a Bachelor's degree in Psychology from the University of Utah. Her educational background supports her expertise in customer engagement and account management.
Achievements in Customer Engagement
Throughout her career, Halverson has implemented various initiatives to enhance customer engagement. She introduced a HubSpot-based customer health score system, which provided valuable insights into client well-being. Additionally, she constructed product-specific customer journey maps that led to increased revenue and client retention rates.