Barbara Brown, MBA, Csm
About Barbara Brown, MBA, Csm
Barbara Brown is a Renewals Manager at Lockstep Technology Group, where she manages over 30 strategic accounts with a revenue goal of $3.5 million. She has a strong background in sales and customer success, having previously worked at notable companies such as IBM, Cisco, and Motorola Solutions, and achieved over $10 million in product sales within 24 months.
Work at Lockstep Technology Group
Barbara Brown has been serving as the Renewals Manager at Lockstep Technology Group since 2024. In this role, she manages over 30 strategic accounts with a total revenue goal of $3.5 million. Her responsibilities include ensuring data accuracy through the validation of new and existing tools, as well as owning the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards to drive key business decisions. Barbara's experience in managing renewals and customer success contributes to the company's growth and customer satisfaction.
Education and Expertise
Barbara Brown holds a Bachelor of Science (B.S.) in Business Administration and Management, Marketing from Central State University. She further advanced her education by obtaining a Master of Business Administration (MBA) from the University of Phoenix. Barbara's expertise is complemented by multiple certifications, including Six Sigma Yellow Belt, Six Sigma White Belt, Solution Selling Training, Gainsight Certification, Cisco Sales Expert, Miller Heiman Sales Training, and IBM Software Top Gun Sales Training.
Background in Customer Success and Sales
Barbara Brown has extensive experience in customer success and sales across various organizations. She worked at IBM Corporation as an Account Executive from 2000 to 2002 and later held several positions at IBM Internet Security Systems, including Senior Services Account Manager and Senior Client Success Manager in the Digital Marketing Division. Her tenure at Cisco included roles as a Business Development Manager and Senior Account Manager/Team Leader. Barbara also worked at Connection as a Senior Customer Success Manager and at Motorola Solutions as an Inside Territory Account Manager.
Achievements in Sales Performance
Throughout her career, Barbara Brown has consistently exceeded sales goals, achieving over $10 million in product sales within a 24-month timeframe. She has been recognized for her performance, ranking in the top 5% of Sales Champions and achieving 100% President's Circle. Barbara has provided solution-selling services to over 400 accounts, demonstrating her effectiveness in driving sales and customer satisfaction.
Technical Skills and Tools Proficiency
Barbara Brown is proficient in various tools and technologies essential for sales and customer success. She has experience with Salesforce, HubSpot, Freshdesk, ERP, SQL, SaaS, Sibel Systems, SAP, Gainsight, SalesLoft, Oracle, Okta, and Tableau. Her involvement in new product launches and technology integrations showcases her ability to adapt to changing technological landscapes and leverage tools for improved business outcomes.