Mike Frintner
About Mike Frintner
Mike Frintner is a Senior Services Delivery Manager at Lockstep Technology Group, where he has worked since 2019. He has extensive experience in IT operations and management, with previous roles at several organizations including TEKsystems, The Rainmaker Group, and iVision.
Work at Lockstep Technology Group
Mike Frintner has served as the Senior Services Delivery Manager at Lockstep Technology Group since 2019. In this role, he has developed workflows for tracking the onboarding process and performed IT assessments for customers, ensuring that solutions are scalable and forward-thinking. He has also focused on business continuity and disaster recovery planning as part of these assessments. Additionally, he implemented ITIL-based service design, operation, and transition, enhancing the overall service delivery. His responsibilities include security and regulatory assessments, equipment lifecycle management, and planning for high availability and redundancy.
Previous Experience in Technology Operations
Prior to his current position, Mike Frintner held various roles in technology operations. He was the Director of Technology Operations at The Rainmaker Group from 2008 to 2011. He also worked at iVision as Director of IT Operations and in Managed Services from 2011 to 2019. His earlier experience includes positions such as IT Administrator at Sebia and Trading Floor Support/Server Support at INVESCO. These roles contributed to his extensive knowledge in IT service management and operational efficiency.
Education and Expertise
Mike Frintner holds a Master’s degree in Business Administration from Goizueta Business School at Emory University, which he completed from 2009 to 2011. He also earned a Bachelor’s degree in Organizational Management from Covenant College between 2001 and 2003. His educational background supports his expertise in technology operations and management, equipping him with the skills necessary for strategic planning and implementation in IT environments.
Military Background
Mike Frintner served in the US Navy as STG2 (E-5) from 1987 to 1991. His military experience provided him with foundational skills in discipline, teamwork, and technical operations, which have been beneficial throughout his career in technology and management.
Focus on System Improvement and Automation
In his various roles, Mike Frintner has been involved in identifying opportunities for automation to improve system utilization and capacity planning. He has implemented monitoring and alerting systems to enhance service delivery, ensuring that operations are efficient and responsive to changing needs. His focus on security and regulatory assessments further underscores his commitment to maintaining robust IT frameworks.