Douglas Proce

Douglas Proce

Onboarding Specialist @ Lofty

About Douglas Proce

Douglas Proce is an Onboarding Specialist at Chime Real Estate Technologies, where he has developed effective onboarding processes and manages client training. He has a background in customer relationship management and has worked in various roles in the technology and telecommunications sectors.

Work at Chime Technologies Inc

Douglas Proce has been serving as an Onboarding Specialist at Chime Technologies Inc since 2020. In this role, he has developed repeatable processes and frameworks for onboarding customers, ensuring a smooth transition into the platform. He manages onboarding training for a diverse range of clients, including Single Agents, Teams, and Enterprise clients. Proce collaborates closely with internal teams to address and resolve client issues rapidly during the onboarding process. He also transitions customer relationships to a customer success manager after the onboarding phase, facilitating ongoing support.

Previous Experience

Prior to his current position, Douglas Proce worked at ZipRecruiter as an Account Manager from 2019 to 2020. He was responsible for managing client accounts and ensuring customer satisfaction. Before that, he held the role of Small Business Development Representative at Verizon Connect from 2018 to 2019. In these positions, he gained experience in client relations and account management, which contributed to his expertise in onboarding processes.

Education and Training

Douglas Proce studied at Crete Monee High School from 1980 to 1984. He later attended Chandler Gilbert Community College from 2006 to 2011, where he furthered his education. This educational background has provided him with foundational skills that support his professional development in customer onboarding and account management.

Expertise in CRM and IDX Websites

As an Onboarding Specialist at Chime Technologies, Douglas Proce acts as a product expert for Chime's CRM and IDX Websites. He educates clients on the nuances of the product, ensuring they understand how to utilize the platform effectively. His role requires a deep understanding of the technology and its applications in real estate, which he leverages to enhance the onboarding experience for clients.

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