Leslie B.
About Leslie B.
Leslie B. is a Customer Success Manager at Lofty, with a diverse background in account management and strategic roles across various companies. With a degree in Communication Arts, Leslie has over a decade of experience in client relations and marketing strategy.
Current Role at Lofty
Leslie B. serves as a Customer Success Manager at Lofty, a position held since 2021. In this role, Leslie is responsible for conducting monthly meetings with clients to review services, resources, and success metrics. She provides strategic recommendations aimed at fostering client growth and optimizing their marketing strategies. Leslie's focus includes analyzing client website landscape architecture to enhance performance, specifically targeting improvements in click-through and conversion rates.
Previous Experience in Customer Success and Account Management
Prior to her current role, Leslie held several positions in customer success and account management. She worked at Digital Air Strike as an Account Manager for seven months in 2015, followed by a two-year tenure at Global Database in the same capacity from 2016 to 2018. Additionally, Leslie served as a Strategic Account Manager at Heartland Payment Systems from 2010 to 2012 and as an Account Manager at Revana from 2006 to 2010. These roles provided her with extensive experience in client relations and account management.
Sales and Marketing Experience
Leslie's career includes significant experience in sales and marketing. She worked as a Sales and Marketing Specialist at inTeam Associates from 2013 to 2015. In this role, she contributed to the development and execution of marketing strategies. Furthermore, she served as a Partner Relations Manager at Year Up AZ from 2018 to 2020, where she focused on building and maintaining partnerships.
Educational Background
Leslie B. holds a Bachelor of Science degree in Communication Arts from California State Polytechnic University-Pomona, where she studied from 1982 to 1984. She also earned a Bachelor of Science in Communication Arts from the University of La Verne, studying there from 1980 to 1982. Her educational background has equipped her with strong communication skills applicable in her professional roles.