Leslie B.
About Leslie B.
Leslie B. is a Customer Success Manager at Lofty, where she leads over 1,000 agents and brokers in the real estate sector. With a background in communication arts and extensive experience in account management, she focuses on enhancing client experiences and optimizing marketing strategies.
Current Role at Lofty
Leslie B. serves as a Customer Success Manager at Lofty, a position held since 2021. In this role, Leslie focuses on enhancing client experiences and ensuring satisfaction. She leads over 1,000 agents and brokers at Chime Technologies, acting as the primary contact to deliver exceptional service in the real estate sector. Her responsibilities include conducting monthly meetings with clients to review services and resources, as well as making recommendations for growth and success.
Previous Experience
Leslie B. has a diverse background in account management and client relations. Prior to her current role, she worked at Heartland Payment Systems as a Strategic Account Manager from 2010 to 2012. She also held positions at Digital Air Strike and Revana as an Account Manager, and at Global Database, where she continued to develop her skills in client management. Additionally, Leslie served as a Partner Relations Manager at Year Up AZ from 2018 to 2020, contributing to her extensive experience in the field.
Educational Background
Leslie B. studied Communication Arts at the University of La Verne, where she earned a Bachelor of Science degree from 1980 to 1982. She furthered her education at California State Polytechnic University-Pomona, achieving another Bachelor of Science in Communication Arts from 1982 to 1984. This educational foundation has equipped her with the skills necessary for effective communication and client engagement in her professional career.
Client Engagement and Strategy Analysis
In her role, Leslie B. conducts thorough analyses of client website landscape architecture to optimize performance. She provides training and recommendations aimed at improving click-through and conversion rates. Leslie recognizes the strengths and weaknesses in clients' current marketing strategies and offers actionable insights for enhancements. Her approach focuses on fostering growth and ensuring clients achieve their desired outcomes.