Shelley Hobbs
About Shelley Hobbs
Shelley Hobbs is a Customer Success Manager specializing in SaaS for B2B real estate brokerages, known for her focus on humanizing client relationships through emotional intelligence. She has a diverse background in marketing and coaching, with experience at companies such as Pulte Homes and Beachbody.
Current Role at Lofty
Shelley Hobbs serves as the Customer Success Manager for SaaS B2B Real Estate Brokerages at Lofty. She has held this position since 2021, contributing to the company for three years in a hybrid work environment. In this role, she focuses on enhancing client relationships through emotional intelligence and actively listens to client feedback to identify market trends. Her insights help shape product management roadmaps, ensuring that client needs are met effectively.
Previous Experience in Real Estate and Marketing
Prior to her current role, Shelley worked at Pulte Homes as an Email Marketing Manager from 2005 to 2010. She also held a position at Lofty as an Affiliate Program Manager from 2022 to 2023. Additionally, she has experience in the wellness industry, having worked as an Online Wellness & Business Coach with Team Beachbody from 2014 to 2017, where she achieved recognition as a Top #30 coach and an 8 Star Diamond Leader.
Background in Business Development and Social Media Marketing
Shelley has a diverse background in business development and social media marketing. She worked as an Independent Promoter for Prüvit from 2017 to 2022, where she focused on business development and social media marketing in the Phoenix, Arizona area. This experience has contributed to her understanding of client engagement and market dynamics.
Education and Qualifications
Shelley Hobbs studied at Portland State University, where she earned a Bachelor of Science degree with a focus on Marketing and Education. This educational background has equipped her with the skills necessary to thrive in customer success and marketing roles within the SaaS and real estate sectors.
Professional Approach and Skills
Shelley is known for her 'get it done now' mentality and thrives in fast-paced environments. She emphasizes quality and customer satisfaction in her professional approach. Her ability to build and guide teams ensures high levels of customer contentment, reflecting her commitment to fostering strong client relationships.