Garrison Grimes
About Garrison Grimes
Garrison Grimes serves as the Director of Customer Service at LogicMark, a position he has held since 2022. With extensive experience in customer service roles across various industries, he has developed training programs and emphasizes a strong commitment to customer satisfaction.
Current Role at LogicMark
Garrison Grimes serves as the Director of Customer Service at LogicMark, a position he has held since 2022. In this role, he is responsible for overseeing customer service operations and ensuring high standards of service delivery. His focus is on enhancing customer satisfaction and implementing effective service strategies.
Previous Experience in Customer Service
Prior to joining LogicMark, Garrison Grimes accumulated extensive experience in customer service roles. He worked at DRINKS as the Customer Service Special Projects & Training Supervisor from 2017 to 2019. He also held the position of Director of Customer Service at DRINKS for six months in 2019. His tenure at The Honest Company included roles as Training Supervisor and Client Services Representative.
Education and Academic Background
Garrison Grimes earned a Bachelor’s Degree in Business Administration and Management from Loyola Marymount University. He attended the university from 2008 to 2011, where he developed foundational knowledge and skills applicable to his career in customer service and management.
Expertise in Training and Development
Garrison Grimes has developed training programs that have been implemented across various industries, including Ecommerce, direct-to-consumer (DtC), retail, wine, and baby-related products. His expertise in training and development supports his commitment to enhancing customer service operations.
Skills and Professional Philosophy
Garrison Grimes possesses expertise in Workforce Management (WFM) and is skilled in Microsoft Office, management, marketing, and event planning. He has a strong commitment to customer service, guided by his personal philosophy of 'making it right,' which emphasizes the importance of resolving customer issues effectively.