Sudhanshu Agarwal
About Sudhanshu Agarwal
Sudhanshu Agarwal is the Senior Director of Customer Services at LoginRadius, where he has worked since 2017 in Jaipur, Rajasthan, India. He holds a Master's degree in Computer Applications and has a background in web application development and process automation.
Work at LoginRadius
Sudhanshu Agarwal has served as the Sr. Director of Customer Services at LoginRadius since 2017. In this role, he is responsible for overseeing customer service operations and implementing strategies to improve service efficiency. He has been instrumental in introducing process automation strategies that enhance the overall customer experience. His leadership has contributed to the company's commitment to delivering high-quality customer support.
Education and Expertise
Sudhanshu Agarwal holds a Master of Computer Applications (MCA) from Maharshi Dayanand University, where he studied from 2006 to 2008. He also earned a Post Graduate Diploma in Computer Applications (PGDCA) from the University of Rajasthan between 2004 and 2005. His academic background includes a Bachelor of Science (B.Sc.) degree in Science and Mathematics from the University of Rajasthan, completed from 2001 to 2003, and he completed his 12th grade at Maheshwari Public School from 1997 to 2000.
Background
Sudhanshu Agarwal has a diverse professional background that includes founding DiceInfocom, where he focused on developing web applications using technologies such as PHP/MYSQL, NodeJS, and various CMS platforms like Drupal, WordPress, and Magento. He has also led significant projects in the healthcare sector, including MediSpend, and worked on CitySmart.com during his time at Neerja Softwares. His experience spans multiple domains, emphasizing technology and customer service.
Achievements
Sudhanshu Agarwal is known for advocating the Kaizen Strategy, which emphasizes continuous improvement and data analysis to meet customer objectives. His approach has led to the successful implementation of various process improvements in customer service. His contributions to key projects in previous roles demonstrate his capability in leading development initiatives and enhancing service delivery.