Vaibhav Jain
About Vaibhav Jain
Vaibhav Jain serves as the Technical Support Lead at LoginRadius in Jaipur, Rajasthan, India, where he has worked since 2021. He has a background in Computer Science and extensive experience in technical support and client relations.
Work at LoginRadius
Vaibhav Jain has been serving as the Technical Support Lead at LoginRadius since 2021. In this role, he is responsible for developing and implementing plans to address client concerns and issues. He manages live chats on support channels and monitors the support team to ensure efficient resolution of client issues. His contributions include actively enhancing LoginRadius's internal and external Knowledge Base by creating technical documentation, API documentation, incident reports, changelogs, product updates, and release notifications.
Previous Experience
Before his current role, Vaibhav Jain worked as a Technical Support Engineer at LoginRadius from 2018 to 2021. He also held a position as a Technical Assistant at NIIT University from 2016 to 2018. His experience in these roles has equipped him with the skills necessary to mentor his support team and collaborate effectively with various departments to improve client satisfaction.
Education and Expertise
Vaibhav Jain completed his high school education at Shri Mahaveer Digamber Jain Sr Sec School in Jaipur, where he studied subjects including Science, English, Math, Hindi, Sanskrit, and Environmental Studies from 1999 to 2004. He later pursued a Bachelor of Technology in Computer Science at Mangalayatan University, Aligarh, from 2007 to 2011. His educational background provides a solid foundation for his technical expertise in support and client relations.
Client Relationship Management
In his role at LoginRadius, Vaibhav Jain actively collaborates with the Customer Success team, implementation team, and clients to provide comprehensive solutions. He focuses on improving client satisfaction by mentoring the support team to deliver optimal solutions to corporate clients. His approach emphasizes effective communication and problem-solving to enhance the overall client experience.