Clifton Wells
About Clifton Wells
Clifton Wells is a Customer Care Representative at Logix Fiber Networks in Houston, with extensive experience in customer service and collections roles.
Title
Clifton Wells is currently a Customer Care Representative at Logix Fiber Networks in Houston. He has held this position since his transition from previous roles that span various aspects of customer service and financial responsibilities.
Professional Experience
Clifton Wells has over a decade of experience in customer service and financial roles. He is presently a Customer Care Representative at Logix Fiber Networks, where he manages trouble tickets, performs troubleshooting activities, and provides customer updates. His previous roles include working as a Telephone Banker at JP Morgan Chase Bank from 2015 to 2018, and as a Customer Sales and Service Representative at APAC Customer Services from 2009 to 2015. Additionally, he held roles as a Collections Representative at PrimeWay Federal Credit Union and National Power Company, as well as a Technical Support Specialist at Convergys.
Education and Expertise
Clifton Wells completed his high school education at Barbara Jordan and received his diploma in 1994. His professional expertise encompasses a range of customer service skills including, but not limited to, skip tracing, troubleshooting issues, and managing account maintenance tasks. He handles both outbound and inbound sales, negotiates payment arrangements, and provides comprehensive customer support.
Responsibilities at Logix Fiber Networks
At Logix Fiber Networks, Clifton Wells is responsible for a variety of customer care activities. He creates and manages trouble tickets to resolve customer issues, performs troubleshooting to identify the causes of outages or equipment impairments, and provides both written and verbal updates to customers. Additionally, he handles account maintenance, including collecting and processing payments, and negotiates payment arrangements to ensure timely customer payments.
Previous Roles and Experience
Before joining Logix Fiber Networks, Clifton Wells amassed extensive experience working in various roles. From 2015 to 2018, he was a Telephone Banker at JP Morgan Chase Bank. Prior to that, he served as a Customer Sales and Service Representative at APAC Customer Services from 2009 to 2015. His earlier roles included being a Collections Representative at PrimeWay Federal Credit Union for five months in 2009, a Collections and Accounts Receivables Specialist at National Power Company for three months in 2008, and a Technical Support Specialist at Convergys from 2006 to 2007.