Denise Rios
About Denise Rios
Denise Rios is the Vice President of Customer Support at Logix Fiber Networks and Sr. Director of Technical Assurance Engineering & Ordering at Level 3 Communications, with extensive experience in executive-level solution sales, global marketing, and customer care.
Vice President, Customer Support at Logix Fiber Networks
Denise Rios currently serves as the Vice President, Customer Support at Logix Fiber Networks, based in the Houston, Texas Area. In this role, she oversees customer support operations, focusing on delivering exceptional customer experiences by ensuring responsive and effective service solutions. With her extensive background in customer care, Denise is responsible for leading strategic initiatives that enhance customer satisfaction and operational efficiency.
Sr. Director at Level 3 Communications
Denise Rios holds the position of Sr. Director – Technical Assurance Engineering & Ordering at Level 3 Communications in Greenwood Village, CO. Her role involves overseeing engineering and ordering processes, ensuring technical assurance, and driving performance improvements. Denise utilizes her experience in global marketing, finance, and customer care to solve complex business and operational challenges, enhancing the company's service delivery and customer satisfaction.
Sales Director Experience
Denise Rios has a robust history in sales leadership, including her tenures at Alltel Information Services and Nortel. She served as Director, Sales at Alltel Information Services from 1999 to 2001, and as Sales Director at Nortel from 1985 to 1999. During these periods, Denise demonstrated her abilities in executive-level solution sales, vendor management, and strategic initiative implementation. Her roles involved developing and communicating strategic solutions to drive sales performance and customer satisfaction.
Education and Academic Background
Denise Rios completed her Bachelor’s Degree in Business Administration and Management, with minors in Economics and Women’s Studies, at Regis University. Her academic journey spanned from 1983 to 1991. Additionally, she graduated from Thornton High School where she studied general subjects. Denise’s educational background laid a solid foundation for her expertise in business management and strategic leadership.
Core Competencies and Skills
Denise Rios is known for her extensive experience and competencies in various areas. Her expertise includes disaster recovery/business continuity and vendor management. She is highly skilled in analytical business case development and stakeholder communications. Denise is also passionate about customer support, with a strong focus on both internal and external customers, ensuring an exceptional customer experience. Her career coaching and mentorship skills are well-honed, emphasizing relationship building and performance improvement.