Esther Phillips
About Esther Phillips
Esther Phillips is the Service Delivery Manager at Logix Fiber Networks in the United States, with over a decade of experience in various operational roles within the telecommunications industry.
Service Delivery Manager at Logix Fiber Networks
Esther Phillips serves as the Service Delivery Manager at Logix Fiber Networks in the United States. Her role involves overseeing the delivery of services and ensuring customer satisfaction. Esther's current position highlights her extensive experience in managing complex operations and coordinating between different departments to streamline service delivery.
Previous Roles at Logix Fiber Networks
Before becoming the Service Delivery Manager, Esther Phillips held several key positions at Logix Fiber Networks. She worked as the Ordering Operations Manager from 2019 to 2021, providing crucial leadership in handling customer orders. She also served as the Operations Subject Matter Expert from 2018 to 2021 in Houston, Texas, where she contributed her expertise to various operational aspects. Her earlier roles included Billing/Order Entry Specialist from 2016 to 2018, and Installation Coordinator from 2010 to 2016, each demonstrating her versatility and comprehensive understanding of telecommunication operations.
Career Beginnings and Experience in Customer Service
Esther Phillips began her professional journey with roles that built her foundational skills in customer service. She worked as a Customer Service representative at Huntington State Bank from 2008 to 2009. Prior to that, she was a Sales Associate at Bealls from 2005 to 2008. These early experiences honed her customer interaction skills, which she later applied to more technical roles in telecommunications.
Dual Academic Background
Esther Phillips has pursued extensive education in both humanities and STEM fields, embodying a unique combination of skills. She earned a Bachelor of Arts in Christian Education from Texas Bible College, where she studied from 2005 to 2009. Additionally, she holds a Bachelor of Science in Mathematics from Freed-Hardeman University, completed between 1995 and 2000. This dual academic background supports her well-rounded approach to problem-solving and management.
Telecommunications Industry Expertise
With over a decade of experience in the telecommunications industry, Esther Phillips has developed a robust expertise in various operational roles. She has a significant track record in billing and order entry processes, having spent two years as a Billing/Order Entry Specialist. Her six-year tenure as an Installation Coordinator has further cemented her comprehensive understanding of the industry's installation protocols. Esther's extensive background underscores her capability to handle multiple facets of telecommunications operations effectively.