Kathryn Tucker
About Kathryn Tucker
Kathryn Tucker is the Director of Customer Care Quality Assurance at Logix Fiber Networks and has over 20 years of experience in the communications industry.
Current Roles
Kathryn Tucker is the Director Customer Care Quality Assurance at Logix Fiber Networks in Houston, Texas, a role she has held since November 2018. Additionally, she serves in multiple roles at tw telecom in the Raleigh-Durham, North Carolina Area, including Director Field Quality Assurance, Senior Manager of Quality Assurance, and City Operations Director. Tucker also works as Manager Business Process Innovations at Level 3 Communications in Raleigh, North Carolina.
Education and Training
Kathryn Tucker attended James Sprunt Community College, where she pursued CCNA Training and Business Administration from 1999 to 2000. This one-year education provided her with foundational knowledge and skills in business administration and networking, which she has utilized throughout her career in the communications industry.
Experience in the Communications Industry
With over 20 years of experience in the communications industry, Kathryn Tucker has focused on improving customer experience. Her extensive career includes roles that emphasize enhancing efficiencies through challenging existing systems, processes, and people. Her specialization areas include Employee Development, Field Operations Management, Strategic Planning, and Organizational Effectiveness.
Specializations
Kathryn Tucker specializes in Employee Development, Field Operations Management, Strategic Planning, and Organizational Effectiveness. Her expertise in these areas has been crucial in her roles across various companies, where she has consistently worked towards improving operational efficiencies and enhancing customer experiences.