Mary Malsch
About Mary Malsch
Mary Malsch is the Chief Customer Officer at Logix Fiber Networks, with extensive experience in customer service and network operations within the telecommunications industry.
Chief Customer Officer at Logix Fiber Networks
Mary Malsch currently serves as the Chief Customer Officer (CCO) at Logix Fiber Networks, a role that involves overseeing customer relations, service operations, and enhancing customer experience. She is based in the Houston, Texas Area and focuses on driving customer satisfaction and operational efficiency within the company.
Vice President of Customer Service Operations at Logix Communications
From 2016 to 2018, Mary Malsch held the position of Vice President - Customer Service Operations at Logix Communications. In this role, she managed customer service initiatives and operational workflows in the Houston, Texas Area, ensuring high levels of customer satisfaction and service quality.
Customer Analytics and Sales Operations Leader at Level 3 Communications
Mary Malsch worked as the Customer Analytics & Sales Operations Leader at Level 3 Communications from 2014 to 2015. Based in Colorado, she focused on utilizing data analytics to drive sales operations and improve customer engagement strategies.
Customer and Call Center Operations Executive at tw telecom
Over a decade from 2004 to 2014, Mary Malsch served as the Customer & Call Center Operations Executive at tw telecom in Colorado. She was responsible for overseeing customer service strategies, call center management, and driving operational excellence.
Director of Project Management at Qwest Communications
Between 2002 and 2004, Mary Malsch served as the Director of Project Management for Network Operations at Qwest Communications. She was instrumental in managing network operations projects and enhancing project management practices, working from Colorado.
Bachelor’s Degree from Colorado State University
Mary Malsch holds a Bachelor’s Degree from Colorado State University. Her educational background laid the foundation for her career in the telecommunications industry, equipping her with the skills and knowledge necessary for various leadership roles.
Role in Acquisition of Alpheus Communications
Mary Malsch played a key role in the acquisition of Alpheus Communications. This strategic move significantly expanded Logix Fiber Networks' fiber network assets by 4.5 times, highlighting her impact on the company's growth and infrastructure development.