Jen Robbins
About Jen Robbins
Jen Robbins is a Customer Success Manager at Logixboard, where she has focused on improving Net Revenue Retention since 2021. With a background in health sciences and extensive experience in customer success and account management, she has contributed to revenue growth and customer retention through strategic initiatives and data analysis.
Current Role at Logixboard
Jen Robbins serves as a Customer Success Manager at Logixboard since 2021. In this role, she focuses on improving Net Revenue Retention (NRR), which has led to increased revenue and enhanced customer retention. She has revamped the Customer Success Manager training and onboarding program, which has improved the ramp-up time and productivity of new hires. Additionally, Jen collaborates with sales and events teams to execute customer events and conferences, contributing to increased attendance and revenue.
Previous Experience
Prior to her current position, Jen Robbins worked at Vivature as Site Coordinator Director for five months in 2021. She also held roles at Pieces Technologies and CHICAGO SPORTS MEDICINE LLC as Strategic Account Manager from 2018 to 2020 and 2018 to 2019, respectively. Additionally, she worked at ATI Physical Therapy as Sports Medicine Supervisor from 2012 to 2018 and as Outreach Athletic Trainer from 2007 to 2012. These roles have provided her with extensive experience in customer success and account management.
Educational Background
Jen Robbins earned a Master of Science (M.S.) in Health and Rehabilitation Science from the University of Pittsburgh. She also holds a Bachelor of Science (B.S.) in Athletic Training/Trainer from Linfield College. Her educational background supports her expertise in health-related fields and customer success management.
Key Skills and Contributions
In her current role, Jen Robbins has established and tracked key performance indicators (KPIs) and customer health scores to monitor success throughout the account life cycle. She utilizes data analysis of customer usage patterns to drive successful adoption and mitigate risks, which enhances customer outcomes. Her contributions have significantly impacted customer success strategies at Logixboard.