Rowan Ciaravolo
About Rowan Ciaravolo
Rowan Ciaravolo is a Technical Account Manager at Logixboard, specializing in customer onboarding and relationship management within the financial technology, video game, and freight forwarding sectors. With expertise in API integrations, Rowan focuses on understanding customer needs and collaborates with developer teams to deliver effective technical solutions.
Work at Logixboard
Rowan Ciaravolo serves as a Technical Account Manager at Logixboard, a position held since 2023. In this role, Rowan manages the technical aspects of customer onboarding and fosters relationships with key stakeholders. This includes collaborating with Customer Success managers to implement long-term strategic goals throughout the customer lifecycle. Rowan acts as the voice of the customer, providing insights that drive technical enhancements. Additionally, Rowan is responsible for troubleshooting and escalating technical issues, ensuring clarity and visibility on status updates for both internal teams and clients.
Education and Expertise
Rowan studied at Accademia di belle arti, focusing on New Technologies of Art from 2010 to 2012. This educational background supports Rowan's expertise in API integrations and technical problem-solving. The combination of artistic education and technical skills enables Rowan to work effectively with developer teams to create optimal technical solutions. Rowan's analytical mindset and organizational skills contribute to a client-centered approach, emphasizing proactive learning and multitasking.
Background
Rowan has a diverse background with a focus on financial technology, the video game industry, and freight forwarding. This varied experience allows Rowan to understand customer needs on a personal level, nurturing strong and lasting relationships. The emphasis on building relationships and understanding client needs is central to Rowan's work, enhancing the overall customer experience.
Achievements
Rowan Ciaravolo is recognized for a client-centered, proactive, and problem-solving approach. This includes enlisting and iterating upon support processes to improve the experience for on-call R&D teams. Rowan's ability to examine data and solve complex problems is a key aspect of the role, contributing to effective technical solutions and customer satisfaction.