Ashford Burgess
About Ashford Burgess
Ashford Burgess is a Technical Support Engineer with a diverse background in technical support and client services, currently employed at LogRocket since 2021. He has a proven track record of enhancing support operations and generating significant revenue through his sales experience.
Current Role at LogRocket
Ashford Burgess serves as a Technical Support Engineer at LogRocket since 2021. In this role, he is responsible for providing technical assistance and support to clients, ensuring a smooth user experience with the company's software solutions. His experience in technical support allows him to effectively address client inquiries and troubleshoot issues. He has been instrumental in maintaining high levels of customer satisfaction.
Previous Experience at Salsify
Prior to his current position, Ashford worked as a Technical Support Engineer at Salsify from 2020 to 2021. During his tenure, he developed an onboarding and mentorship program for new hires, which enhanced the overall support operations. His contributions received positive feedback from clients, reflecting his ability to foster strong relationships and provide effective solutions.
Background in Technical Support and Client Services
Ashford has a diverse background in technical support and client services. He worked at Package Concierge from 2018 to 2020 as a Client Services Manager, where he implemented a system-wide UI software reform. His earlier experience includes roles as a Technician at Cycle Loft from 2011 to 2013 and as a Data Specialist at Gen3 Partners in 2011. These positions have equipped him with a range of skills in technical troubleshooting and customer service.
Education and Professional Development
Ashford Burgess pursued higher education at Bridgewater State University in 2018 for 11 months and at the University of Massachusetts Lowell from 2010 to 2011 for one year. He consistently seeks additional market and industry-specific education, demonstrating a commitment to professional growth and staying updated with industry trends.
Sales Experience and Revenue Generation
With over six years of niche sales experience, Ashford has generated over $1.2 million in gross revenue. His sales expertise complements his technical support skills, allowing him to understand client needs and provide tailored solutions. His background in sales contributes to his effectiveness in client interactions and support roles.