Dan Cook
About Dan Cook
Dan Cook is a Customer Success Manager and Team Lead with a diverse background in hospitality and SaaS sales. He has held various roles in companies such as DoorDash, Legal Sea Foods, and Toast, Inc., and currently works at LogRocket.
Current Role at LogRocket
Dan Cook serves as the Customer Success Manager and Team Lead at LogRocket, a position he has held since 2023. In this role, he is responsible for overseeing customer success initiatives and leading a team to enhance client satisfaction. His work focuses on ensuring that customers derive maximum value from LogRocket's services.
Previous Experience in Customer Success
Prior to his current role, Dan worked at LogRocket as a Customer Success Associate from 2022 to 2023. His responsibilities included supporting customers and facilitating their onboarding process. Before joining LogRocket, he held the position of Customer Success Manager at Bbot for 9 months in 2021, where he contributed to customer engagement and retention strategies.
Sales and Hospitality Background
Dan Cook has a diverse background that spans both the sales and hospitality industries. He worked at Toast, Inc. as an Account Executive and Team Lead from 2018 to 2020, and as a Sales Associate from 2017 to 2018. His experience in hospitality includes roles at Legal Sea Foods, where he served as a Beverage and Restaurant Manager from 2014 to 2016 and as a Key Associate from 2011 to 2014. This combination of experiences emphasizes his understanding of human connections in business.
Educational Qualifications
Dan Cook earned a Bachelor of Science (BS) degree in Management and Marketing from UMass Boston. His education provided him with a solid foundation in business principles, which he has applied throughout his career in various roles across different industries.
Career Transition to SaaS Sales
Throughout his career, Dan has transitioned from hospitality operations and management to a focus on SaaS sales. This shift reflects his adaptability and commitment to leveraging technology to enhance customer experiences. His experience in building marketplaces and technology platforms connects adventurers to destinations, showcasing his ability to integrate technology with customer needs.