Jim Walerius
About Jim Walerius
Jim Walerius is a Senior Customer Success Manager with a background in biology and extensive experience in customer success roles across multiple companies, including Rapid7, Oracle, and LogRocket.
Current Role at LogRocket
Jim Walerius currently serves as a Senior Customer Success Manager at LogRocket. He has held this position since 2022, contributing to the company's focus on enhancing customer satisfaction and retention. In this role, he is responsible for managing customer relationships and ensuring that clients derive maximum value from LogRocket's services.
Previous Experience at LogRocket
Before his current role, Jim Walerius worked at LogRocket as a Customer Success Manager from 2021 to 2022. During this 11-month period, he focused on customer engagement and support, helping clients navigate the platform effectively and addressing their needs.
Experience at Rapid7
Jim Walerius has significant experience in customer success management, having worked at Rapid7. He served as a Customer Success Manager from 2018 to 2020 and then as a Senior Customer Success Manager from 2020 to 2021. His tenure at Rapid7 spanned over two years, where he was involved in enhancing customer experiences in the Greater Boston Area.
Background at Oracle
Jim Walerius worked at Oracle in various roles from 2015 to 2018. Initially, he was a Business Development Consultant in the SMB Applications sector, focusing on ERP, EPM, and HCM solutions. He later transitioned to Customer Strategy and Alignment within CX Applications. His experience at Oracle provided him with a solid foundation in customer engagement strategies.
Education and Expertise
Jim Walerius earned a Bachelor of Science (B.S.) degree in Biology from the University of Cincinnati. His educational background in biological sciences complements his professional expertise in customer success management, allowing him to approach client interactions with a unique perspective.