Valerie Pinette
About Valerie Pinette
Valerie Pinette is a Senior Customer Success Manager at LogRocket, known for her ability to align company goals with customer outcomes. She has a strong background in human resource management and business management, along with extensive experience in customer success roles.
Current Role at LogRocket
Valerie Pinette serves as a Senior Customer Success Manager at LogRocket, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that client needs align with the company's operational goals. Her responsibilities include managing customer relationships and providing strategic guidance to optimize user experience.
Previous Experience at Truework
Before joining LogRocket, Valerie worked at Truework as a Customer Success Manager for Strategic Accounts from 2019 to 2021. During her tenure, she was responsible for managing key client relationships and aligning company objectives with customer outcomes. This role allowed her to leverage her business acumen to drive customer success initiatives.
Consulting Experience at Freelancer
Valerie Pinette worked as a Consultant at Freelancer from 2012 to 2019. In this capacity, she provided expert advice and support to various clients, utilizing her extensive knowledge in human resources and business management. This experience contributed to her skill set in customer relations and strategic planning.
Educational Background
Valerie holds a Master's degree in Human Resource Management from American Intercontinental University. She also completed an HR Directors Certification at Cornell University, enhancing her expertise in human resources. Additionally, she earned a Bachelor's degree in Business Management from Colorado Technical University. Valerie has also studied at Castleton University, further broadening her educational foundation.
Leadership and Relationship Building
Valerie is recognized for her ability to build strong internal and external relationships through inclusivity. She is known as an empathetic and transparent leader, providing mentorship and career development opportunities to her colleagues. Her leadership style emphasizes collaboration and support, contributing to a positive work environment.